Welcome To Help : You can find most frequently asked problems here.
|I cant upload a video|
|We limit to 5 videos a day to give everyone a chance to be seen.|
|Email providers such as AOL, comcast etc block our emails, please raise a support ticket.|
|I'm having problems with Firefox/IE|
|Please try with Google Chrome, our site is specifically designed for this browser.|
|The flash player is installed on my computer and I still see nothing !|
|Done that and still nothing !|
|Try This - After trying the above, It is still possible that your browser is still loading the old player that is stored on your own computer. In your browser window, Go to Tools -> Internet Options -> Delete Temporary Internet Files. Close any open browser windows and re-open our website. You should now see the new player and view videos.|
|Are you waiting long enough for the videos to open ? Larger videos make take quite a few seconds (20 to 30 seconds for big movies) before they start to load.|
|Tip - After the movie has played once, Click "Replay" at the end of the clip to watch it again, This will be faster.|
|Try using a different browser. Opera or FireFox|
|Cancelling your subscription or membership|
|Please go to the top of the screen and click on 'My Account'. Once the screen is loaded please scroll down and you will the cancel button on the right.
If this does not work contact our helpdesk with the following information: 1) Name on credit card
2) Transaction ID
3) Username and email address
We can then cancel your subscription straight way.
Or send copy of your email receipt.
Or click on the following link (you need to be logged in) Cancel Recurring Membership
|Contact us here Gayforit Support|